Many times, our support staff will ask fro a screen shot, to better help us see what you are experiencing on your screen.
To take a screen shot, please take these steps:
- Make sure that your browser is viewing the correct screen,
- On your keyboard, press and hold both the "Alt" key and the "Print Screen" key.The "Alt" key is located on the lower left corner of your keyboard, and the "Print Screen: key is usually located in the upper right hand corner of your keyboard.
- Now open a word document, and paste the image into the document.
- Save your document as you would any other document.
Please note that this image you have copied can also be pasted into any photo editing program, such as Microsoft Paint or Adobe Photshop. If you use this type of program, please make sure to save your file as a .jpg.
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